Customer Support
WISBORN pays constant attention to the following industry and customer type:
IT
Manufacturing & Molding
Finance
IC
Chemistry
Pharmaceutical
Ensure the high quality and effectiveness of our service through the mutual effort of industry consultant, customer center, standard service procedure and process controlling, in order to support the long-term development in HR of our customers.
Industry Consultant
WISBORN has senior consultants for every industry we are involved in. They have more than a decade either working experience in a well-known enterprise of the industry, or researching experience in that industry. While providing continuous service of industry research for WISBORN, they also give specialized advice and reports during each service. Industry consultants enable WISBORN to have a comprehensive professional communication with our customers.
Customer Center
As a service supplier specialized in comprehensive HR solutions, each and every customer of WISBORN (executive search, talents evaluation, training/consulting, or HR outsourcing), is entitled to have integrated support from WISBORN customer support center, and is assigned to a customer service representative for consulting, advice and complaints. With the existence of the customer center, each service unit under WISBORN can be viewed both independently and comprehensively, which ensures that each customer gets their tailor-made and upgraded service at WISBORN.
Standard service procedure and process control
The concept of standard service procedure and process control originated during the service to enterprises provided by our experts. During practice, the concept gradually became mature and finally turned into a key part of WISBORN’s services. Generally, standard procedure is the starting point of the cooperation, and WISBORN will inform the other party about it. Through the standard procedure, WISBORN and customer together can monitor the progress of each link, which significantly increase the bilateral communication effectiveness and correspondence. This procedure even enables customers to adjust their initial objectives and plans during the cooperation with WISBORN, which brings excellent flexibility to the service of WISBORN professional team.